Here are the basic rules of JadarHobby Online Shop:
Shopping
Ordering through our store can be done in one way:
1. Registered Customer
This will grant you many privileges, most importantly:
- Fast shopping
- You will be able to see your current order status
- Review your past order history
- Periodically receive an e-mail newsletter.
- Receive repeat customer discount.
In the second case all you have to do is state your address. Once the order is placed you will receive a confirmation e-mail. You don't have to reply to it, but you also won't be able to check your current order status without registering.
The total sum of your orders is tracked by our online shop system, this enables our „loyalty program” to qualify you for one of our discount groups:
Total sum of orders above 350Euro/450USD - 2,5% discount
Total sum of orders above 550Euro/750USD - 5% discount
Total sum of orders above 1100Euro/1550USD - 7,5% discount
Pricelist.
All customers from outside of Poland are obliged to use the price list in English, or simply the prices given in PLN (Polish Zloty), EURO or US Dollars. To get to them please click the British “Union Jack” flag on the right-hand side of our page, under “Jezyk/Languages”, or set your currency options in “Waluta/Currencies” section. You can make your order in Polish Zlotych (PLN) and this currency will be available on your credit card account.
If you are logged into our shop system as a non-EU Customer all prices will be visible without VAT (Value added tax)! All prices on models and accessories are reduced by 22% VAT. Caution: VAT on books and magazines is still 0% and prices will not be reduced.
Orders.
We do not have a set minimum order value. Every order will be welcome and realized as fast as possible. Orders will be realized in the order we've received them.
The maximum time of order preparation shouldn't exceed 14-21 workdays.
Orders are carried out in folowing way:
- After placing the order its status will be changed to "awaiting"
- On the next day your order will be forwarded to our shipping division, where the storehouse availability of ordered merchandise will be confirmed and missing merchandise will be ordered from the distributor. (Your order's status will be changed to "processing")
- If certain merchandise should not be available or hard to get a hold of, we will contact you through e-mail or by phone (that's why you're asked to submit correct personal data on your first log in).
- Completed orders are sent to our packaging division. All merchandise is sent in special cardboard boxes, which should protect your order from sustaining any damage.
- The package is handed over to a Polish Post Office courier. Shipping takes place two times a week, on tuesdays and fridays. That's when your order's status will be changed to "shipping".
- We reserves the right to cancel an order if certain merchandise should prove unavailable (its status will be changed to "cancelled")
Please understand that model kits are a distinctive kind of wares, imported by distributors in small quantities and sometimes longer breaks in deliveries can happen.
Shipping options.
All parcels are sent „by registered post”. With reduction of your customs taxes in mind we send the parcels without including an invoice inside the package. An invoice will be sent separately by e-mail, or regular mail. When finalizing your order, please select your preferred shipping option:
- surface mail (cheap, but estimated time of arrival in Europe is 7-50 days, depending on the country)
Please note: shipping via surface mail to USA, North America, South America, Australia or Japan can take over 3 months!
- air mail (more expensive, but guarantees delivery within 3-7 days)
- Store Pick-Up - in this case you will be informed of availability of your order and asked to pick it up at our store on Zielna 8, annex 103 in Warsaw, Poland
Shipping:
Ordered merchandise is sent only via Polish Post Office, in thick, safe boxes. We do not send orders through couriers.
Shipping and handling costs.
Postage costs depend on Polish Post Office price-list. For details, please click following underlined sentence:
Payment:
1. We accept payment by credit cards: Visa, Mastercard, Diners Club, JCB.
We do not accept cheques, cash and international money orders.
All payments are secure. When you will finish placing your order, our shop system will redirect you to AllPay Security Center, where you will be asked for your credit card details.
2. We accept payment by American Express too. We're sorry for the inconvenience, but for payment via American Express you will have to send us all credit card details by fax or 2-3 separate emails. Our fax number is (++48) 22 6714621
Invoice.
Each order is confirmed by invoice, which is automatically e-mailed to you after submitting your order. If you do not receive a confirmation from our shop system immediately (after payment), this is sign that you might have made an error when finalizing your order.
Merchandise Returns.
It is possible to return the ordered merchandise. One shall pack up the item in a solid package that can guarantee reaching the destination safely, and send back to our shop at the address:
Jadar-Model Shop
Zielna Street 8/103
00-108 Warsaw, Poland.
After the returned parcel is received, your money will be sent back within 14 days (without P&P costs)
If you have any questions, please ask me.
Best regards
Darek Szenfeld |
News and Informations 
